Service

Our comprehensive and all encompassing preventative maintenance programme has been custom built to ensure that we offer speedy and efficient service to all our customers. 

All Vision Elevators customers with a valid maintenance agreement will be loaded onto our ERP database and given a unique unit number. The following tasks are then performed and recorded on our system: 

1. The required preventative maintenance visits with the applicable focus areas are automatically generated with unique work order numbers for each visit. This information is disseminated to the field technicians on our app at the beginning of every month.

2. All call backs received by our call centre are logged to the unit number and dispatched electronically to the field technicians on our app. This allows us to have an accurate history of all call backs to the the units in our portfolio. 

3. All technicians reports, service, call back and repairs reports are electronically captured on our app and automatically stored both electronically in our database and in PDF to the cloud within the relevant unit number folder. 

The data we collect, along with the system we use, allows us to gain valuable insight into the operational effectiveness of the units within our portfolio. This information along with the legislative requirements of the OHS Act being met, allow us to provide our customer with the best possible service. Below are a snapshot of one of our reports from our system. 


 

As part of our comprehensive maintenance programme, Vision Elevators offers three types of maintenance agreements:

TYPE A: This contract allows for regular monthly visits to the unit where scheduled maintenance tasks are completed on each visit to ensure safe and efficient operation. Under this particular contract, any additional unscheduled visits to the unit would be charged for over and above the monthly service fee. All labour and parts requiring replacement would be charged for over and above the monthly service charge.

TYPE B: This contract allows for regular monthly visits to the unit where scheduled maintenance tasks are completed on each visit to ensure safe and efficient operation. With this contract, any additional unscheduled visits to the unit would be covered by the monthly service fee, provided the cause was not related to external factors such as misuse, abuse or malicious damage. All labour and parts requiring replacement would be charged for over and above the monthly service charge.

TYPE C: This contract allows for regular monthly visits to the unit where scheduled maintenance tasks are completed on each visit to ensure safe and efficient operation. Also included in this contract, are any additional unscheduled visits to the unit as well as all parts requiring replacement due to normal wear and tear. Only damage to the equipment due to external factors (misuse, abuse or malicious damage) would be charged for additionally.



Portfolio


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